About this webinar
When colleagues regularly turn to you for help, it can be difficult to judge when to offer advice and when to give them more space to work things through. This session will help you use coaching skills in those everyday conversations, particularly when workload, confidence or competing priorities are involved.
We’ll explore how to agree what someone needs from a conversation, listen without preparing an answer and ask questions that help them consider their options. I’ll introduce Peter Hawkins’ CLEAR model as a practical guide you can return to when a discussion needs more structure.
Through a workplace example and a short practice exercise, you’ll consider how to support someone without automatically taking responsibility for their next step. We’ll also look at when the situation calls for clear guidance, a decision or more specialist support.
You’re welcome to bring a recurring conversation to work on privately during the session, so you can apply the approach to something relevant to your own role.
What you will learn
• Agree the purpose of a conversation and clarify whether the person needs coaching, advice or a decision from you.
• Use CLEAR to structure a discussion, from the opening agreement through to action and review.
• Practise open questions and active listening, including allowing someone time to think before you respond.
• Finish with a realistic next step, clear responsibility and an agreed point to review progress.
Who this session is for Anyone who regularly supports colleagues through workplace challenges. You do not need previous coaching experience. will leave with a structure for your next coaching conversation, a small set of questions to practise and a clearer understanding of where your responsibility begins and ends.
About your speaker: Lucy Chamberlain PCC
Lucy Chamberlain is an organisational psychologist, keynote speaker and founder of C&C Search and C&C Academy. She is an ICF Professional Certified Coach (PCC) and a Fellow of the Learning and Performance Institute, bringing nearly 30 years’ experience working with talent, leaders and organisations.
Lucy helps people become braver and more influential at work. Her sessions explore performance mindset, the dynamics between people and how to communicate when there is something at stake: backing your judgement, challenging a senior stakeholder, navigating change or having the conversation you have been putting off.
Combining organisational psychology with practical experience in recruitment, coaching and leadership development, Lucy brings warmth, energy and honesty to the room. Her approach makes complex ideas accessible and gives people practical tools they can use straight away.
Her work spans leaders, HR professionals, executive assistants and operational teams, helping people strengthen their confidence, build better working relationships and turn good intentions into meaningful action.
**Bring the learning into your organisation**
If this webinar speaks to a challenge you or your team are facing, I would love to hear from you.
You can reach out to me about:
**Bespoke workshops and team development: Confidence, influence, difficult conversations, feedback, coaching skills, psychological safety and navigating change.
**Keynotes and conference sessions: Engaging, practical talks that help people think differently and feel ready to act.
**Leadership and individual coaching: Space to work through challenges, strengthen your impact and navigate your next professional chapter.
**EA, PA and operational development: Building strategic partnerships, communicating with senior stakeholders, setting boundaries and growing your influence.
**Mentoring and coaching programmes: Helping people become more confident mentors, coaches and supporters of others’ development.
**Recruitment support through C&C Search: Finding exceptional EA, PA, business support, HR and talent professionals, across permanent, temporary and interim appointments.
You are also very welcome to email me before the webinar with a question you would like explored or any access requirements.
Get in touch: lucy@candcsearch.co.uk
There is no need to arrive with a fully formed brief. I am always happy to have a zero-pressure conversation about what is happening in your organisation and what might help.
Lucy x