Work Experience Officer

C&C Search is currently recruiting a proactive and service-focused Workplace Experience Officer to join a fast-paced professional services organisation in London.
This is an excellent opportunity for an experienced Workplace Experience Officer, Facilities Coordinator or Office Operations professional who enjoys creating safe, welcoming and efficient workplaces. Combining workplace operations, facilities management, supplier coordination, events, health and safety, office moves and hospitality, this varied position offers genuine ownership and the opportunity to improve the day-to-day employee and visitor experience.
  

All about the role and company I would be working for!
Position: Workplace Experience Officer
Salary: £45,000
Hybrid set up: Fully office based Monday to Friday
Benefits: Bonus, holiday, pension, healthcare, wellness benefits
What they do: Global Consultancy firm
Size of company: Global
  
Company culture and what makes them great to work for:  
This organisation offers a professional, collaborative and inclusive working environment where high standards, practical problem-solving and excellent service are valued. The successful Workplace Experience Officer will be trusted to take ownership, introduce better ways of working and build strong relationships across the business.
The culture will suit someone who is approachable, observant and calm under pressure. You will join a supportive team that values initiative, attention to detail and thoughtful use of technology and AI to make workplace services simpler, safer and more effective.
 
Key responsibilities for this position:

• Act as a visible and trusted point of contact for workplace and facilities enquiries.  
• Complete regular floor walks and service checks, ensuring meeting rooms, kitchens, workspaces and shared areas are safe, presentable, stocked and ready for use.  
• Coordinate reactive and planned maintenance, contractors and third-party suppliers, including access arrangements, permits to work, risk assessments and service-performance reviews.  
• Support workplace health and safety, including inspections, DSE assessments, compliance records, fire safety, emergency procedures and corrective actions.  
• Manage workplace logistics for internal events, town halls, candidate interview days, leadership visits and new joiners, including room setup, catering, access, inductions and office orientation.
• Support desk planning, office moves, workplace projects and service improvements, tracking workplace data, expenditure and recurring issues to identify practical and cost-effective solutions.
   

What background and experience are the company looking for?

• At least four years’ relevant experience in workplace experience, facilities management, office operations or corporate services.
•   Proven experience coordinating multiple workplace services, contractors and third-party suppliers within a fast-paced professional services or corporate office environment.
•   Practical knowledge of workplace health and safety, contractor control, emergency procedures, risk assessments and compliance documentation.
•   Experience supporting workplace events, office moves, space planning, facilities projects or service improvement initiatives.
•   Strong Microsoft 365 skills, particularly Outlook, Word, Excel and PowerPoint; experience using service-desk, desk-booking, visitor management, CAFM or IWMS systems would be advantageous.
•   An organised, approachable and solutions-focused working style, with strong attention to detail and commercial awareness.
• An IOSH or equivalent qualification would be beneficial but is not essential.  

Who is taking care of the client and candidate applications for this position?

Jodi Findell

For this role C&C Search is acting as an employment agency.

At C&C Search, diversity, equity and inclusion are at the core of who we are and how we operate. Our commitment to these values is unwavering - across all our work in recruitment, and in our training and development programmes. C&C Search fosters a culture of inclusion and belonging and has a deep commitment to being a part of creating a fairer society through partnering with clients who are also committed to a seat at the table for everybody. We work with companies that are committed to reflecting our communities, where people can bring their authentic selves to work. We know that having varied perspectives helps generate better ideas, better businesses and better societies. There is much to be done, but together we can achieve equality for all.