Building High-Performing Support Teams: What Top Employers Are Doing Differently
Behind every successful organisation is a high-performing support team: the EAs, PAs and Business Support professionals who keep operations smooth, leaders focused and cultures strong. But as the workplace evolves, so do the expectations of these vital roles.
C&C Expert Insights
In 2025, the best employers have been shifting from administration to empowerment. They understand that high-performing support professionals are not just task managers, but strategic partners who drive productivity, connection and culture.
C&C Search has placed thousands of top-tier support professionals across London and the trend is clear: the most successful placements happen when employers invest in development, communication and clarity. According to HBR, leaders with high emotional intelligence drive teams to perform 25% better and that same principle applies to the assistants who work alongside them.
How can we help?
The most forward-thinking companies are creating growth pathwaysfor their EAs and business support staff offering access to coaching, CPD training and opportunities to lead projects. When people feel seen, trusted and supported, performance naturally follows.
Beyond hiring, C&C Search and C&C Academy can help you:
Hone your onboarding process - visit our Manager Onboarding Conversation Guide - 40 questions across four key milestones (Weeks 1, 4, 8, 12).
Invest in employees' CPD with access to C&C Academy training, workshops, resources and community for EAs, PAs, HR and Business Support Professionals.
Receive in-office training from empowerment, to communication to avoiding burnout with Lucy Chamberlain, Founder of C&C Academy and C&C Search, Learning & Performance Institute Fellow and award-winning ICF Coach and global speaker, trusted by Amazon, Blackrock, Sony, Legal & General and many more. Email lucy@candcsearch.co.uk to book
Summary
At C&C Search, we’ve seen how investing in support functions pays off: improved retention, stronger leadership impact and more cohesive cultures. In today’s market, where skilled EAs are in high demand, the best talent chooses businesses that value their contribution.
Want to build a support team that powers performance? Our consultants specialise in connecting businesses with exceptional talent across EA, PA, and Business Support roles. Email hello@candcsearch.co.uk
