Mastering Difficult Conversations Without Losing Connection

Are hard conversations being avoided—and costing your business?

What This Will Deliver:

Frameworks and real-world tactics to navigate challenging discussions with clarity, empathy and purpose.

Key Takeaways:

• Conversation prep templates

• How to manage emotion and defensiveness

• When to challenge, when to listen, and how to follow up

Who Should Attend:

Leaders, HR, Admin Managers, Client-Facing Teams, Mentors.

Please share this with any colleagues, friends or family that may need this support. Lucy's aim is to be of service to as many people as possible!

Your Guide - Lucy Chamberlain

Award-Winning Global Speaker, Coach & Founder of C&C Search and C&C Academy

Bold, dynamic, and unapologetically passionate, Lucy Chamberlain is a multi-award-winning global speaker and ICF-accredited coach who specialises in confidence and communication. Known for her high-energy delivery and no-fluff insights, Lucy has worked with the world’s leading firm, including WarnerMedia, BlackRock, TikTok, Sony, and Amazon to ignite change that lasts. Founder of C&C Search and C&C Academy, Lucy delivers transformative keynotes and workshops that challenge thinking and unlock potential. A UN Women delegate and B Corp leader, she brings both commercial edge and purpose-driven impact to every stage she steps on. Expect honesty, humour, and powerful strategies that stay with you.